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Error during SMS notification configuration
Author: Microengine Views: 7808 Created: 03-09-2015 10:24 AM 0 Rating/ Voters

This article contains steps to solve the error during the SMS notification configuration. 

Applies To:

  • Software xPortalNet  
 Problem
 

› Failed to Test Sending SMS.

 Symptoms
 

 After click Test Sending SMS, get message as shown below:

 Cause (optional)
 

 No connection between Server PC with GSM Modem. 
SMS Notification is turned off.
 Incorrect GSM Modem Comm Port No.

 Resolution Summary
 
  1. Please power on the GSM Modem and connect to the Server PC.
  2. Turn on the SMS Notification.
  3. Select the correct GSM Modem Comm Port No. 
 Resolution
 

Please perform steps below to solve the error.

  1. Ensure the GSM Modem is powered on and connected to the Server PC.

    1. Insert the SIM Card properly at the SIM Card slot.
    2. Connect the GSM Modem to Server PC serial port.
    3. Power on the GSM Modem.

  2. Ensure the SMS Notification is enabled and the value selected is "On".
  3. Ensure the GSM Modem Comm Port No selected is correct.

    1. Please check from your Device Manager the GSM Modem Comm Port No.
    2. Right click on My Computer › Properties  Device Manager  Ports (COM & LPT)
See small How to configure the SMS notification using xPortalNet? for complete SMS notification configuration setup.

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  • Summary: This article contains steps to solve the error during the SMS notification configuration.
  • Search Tags: sms, notification, error, configuration, xportalnet
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