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How to deal with door transaction with "Wrong Time Zone" when presenting card user to reader?

Author: Microengine Views: 17587 Created: 13-10-2015 03:53 PM

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This article contains steps to solve problem getting "Wrong Time Zone" transaction when accessing door.

Applies To:

Software xPortalNet, xPortal3000

Problem

Get "Wrong Time Zone" transaction when flash card to the reader.

User will not be able to access the door, if getting "Wrong Time Zone" transaction. This transaction will occur when user try to access unauthorized door at certain time.

Symptoms

Get transaction as shown below.

Cause (optional)

User has no accessibility to the door.
User is accessing the door during holiday.

Resolution Summary

Assign the correct door accessibility at the staff record.

Step 1: Configure the Door Access Setup. User must first configure the Time Set, followed by Time Zone and lastly Door Accessibility.

Step 2: Assign the correct Door Accessibility to the staff.

Step 3: Download the staff records to the controller.

Problem with holiday configuration? See

Door is accessible during holiday. Why?

Resolution

Please perform steps below to solve the problem.

Accessing door during holiday will get "Wrong Time Zone" transaction unless the holiday settings is disabled.

Login to xPortal Client.
Please ensure controller is "Up"
Then, configure following setups.

In order to configure Door Access, user must first configure Time Set and Time Zone. Only then can configure the Door Accessibility.

To configure Time Set, How to configure Time Set in xPortal Client software?
To configure Time Zone, How to configure Time Zone in xPortal Client software?
To configure Door Accessibility, How to configure Door Accessibility in xPortal Client software?

Open Staff Records. Go to Data Setup › Access Data Setting › Staff Records.
The Staff Detail Setup window will be shown.
Click Add to add new staff records or click Modify if the staff record is already exists.
Fill up the staff records.
Then select the Door Accessibility that has been created at Step 1 above by clicking the Door Accessibility tab or Door Access Code field:
Complete fill up the staff record. Then click OK to confirm and save changes.

Open Send Staff Settings. Go to Device Comm › Send Staff Settings.
Select controller name then click Send All.
Flash card to the reader to confirm the settings saved correctly.

User shall get "(PJ) Wrong Time Zone" if trying to access unauthorized door.

Custom Fields

Summary: This article contains steps to solve problem getting "Wrong Time Zone" transaction when accessing door.
Search Tags: wrong, time, zone, unable, cannot, access, door, wrong time zone, time zone

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