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  1. How to reset the reader/ controller to factory default setting? (Coldstart)
    This article contains steps to reset the reader/ controller to factory default setting (Coldstart).
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  2. How to configure XP-SNET Lift Floor Access at xPortalNet Client?
    This article contains steps to configure the XP-SNET Lift Floor Access at xPortalNet Client.
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  3. Programming instructions for XP-SR200K
    This article contains steps for XP-SR200K Programming Instructions. The instructions consists of AutoPIN, MasterPIN and SuperPIN, Operation Mode, Door Open Time & Lock Release Time and Card Database.
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  4. Why the EM Lock does not release after scan a user card which has been installed to the XP-SR40 reader?
    This article contains steps to fix the problem of XP-SR40 where the door does not released even after the valid card is scanned at the reader.
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  5. How to set XP-GT controller for entry and exit door for single door?
    This article contains steps to configure a single XP-GT controller door as Entry and Exit.
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  6. No communication between controller and software when using MV28
    This article contains steps to troubleshoot problem where no communication between controller and software when using MV28.
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  7. Re-installation of Microsoft.NET Framework failed
    The .NET Framework might working incorrectly after a windows update or etc. This article contains steps to clean-up the corrupted Microsoft .NET Framework before you can re-install the framework again.
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  8. Door does not open when fire alarm is triggered on
    This article contains steps to fix the problem where door does not open when fire alarm is triggered on.
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  9. No communication from controller to software (XP-M1000x)
    This article contains steps to troubleshoot problem where no communication between controller (XP-M1000x) and software.
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  10. Unable to Auto Sign Out Visitor
    This article contains steps to troubleshoot problem when enabling auto visitor sign out feature at the xPortalNet software.
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Recently Added
  1. No communication between controller and software when using MV28
    This article contains steps to troubleshoot problem where no communication between controller and software when using MV28.
    Read article >
  2. Re-installation of Microsoft.NET Framework failed
    The .NET Framework might working incorrectly after a windows update or etc. This article contains steps to clean-up the corrupted Microsoft .NET Framework before you can re-install the framework again.
    Read article >
  3. Door does not open when fire alarm is triggered on
    This article contains steps to fix the problem where door does not open when fire alarm is triggered on.
    Read article >
  4. No communication from controller to software (XP-M1000x)
    This article contains steps to troubleshoot problem where no communication between controller (XP-M1000x) and software.
    Read article >
  5. Unable to Auto Sign Out Visitor
    This article contains steps to troubleshoot problem when enabling auto visitor sign out feature at the xPortalNet software.
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  6. Staff Name shown "Unlisted User" from the transaction list
    This article contains steps to solve the problem of "Unlisted User" staff name shown at the transaction list.
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  7. Unable to enrol fingerprint templates
    This article contains steps to troubleshoot problem where user unable to enrol fingerprint templates.
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  8. Fail to check database version: unsupported on-disk structure for file
    This article consists of steps to solve problem unable to start the xPortal3000 Server.
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  9. Troubleshooting XP-SK32 (General hardware problem)
    This article consists of the troubleshooting steps for general hardware problem of XP-SK32 reader.
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  10. Troubleshooting XP-SR200K/ XP-SR1000/ XP-SR40 (General hardware problem)
    This article consists of the troubleshooting steps for general hardware problem of XP-SR200K/ XP-SR1000/ XP-SR40 reader.
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