› The door cannot be open.
Resolution 1:
› Make sure the wiring connection is correct.
Resolution 2:
› Make sure the reader is not in the Programming Mode.
Resolution 3:
› Reader Selector should be shorted to enable internal reader.
Resolution 4:
› Make sure the user card has been installed to the reader.
Please complete the following steps below in order to resolve your issue.
Resolution 1:
- Please make sure the wiring connection is correct.
- See AA-00308 for XP-M1000x wiring connection diagram.
Resolution 2:
- Make sure the reader is not in the Programming Mode.
- Blue LED will be blinking during Programming Mode.
Resolution 3:
- Make sure the Reader Selector jumper condition is according to the Entry Reader setting at Door Parameter.
- Check Door Parameter (Entry Reader setting):
- Enter Programming Mode. Key in "*"
(asterisk) followed by 6 digits Master PIN.
- Press '1' for Sys menu.
- Press '2' for Door Para.
- Press '#' to proceed to the next item until you find 'Entry Rdr.[INT]' menu.
- If the Entry Reader Setting is set as EXT (external), then the jumper has to be left opened.
- If the Entry Reader Setting is set as INT (internal), this jumper has to be shorted to enable operation of the reader.
Resolution 4:
- Make sure the user card has been installed to the reader.
- When reader detecting an installed card which is valid access, Green LED will be turn on and the EM Lock should be released.
- If problem persist, press the Exit Button to check whether the EM Lock can be released.