Knowledge Base

› Missing transaction.        

› After generate report, some transactions are missing. 

› Transaction yet to be loaded from the controller into software.
› Software is not running every day. 

› Perform restore trans log. 

Please complete the following steps to restore transaction:

1. Make sure you have already exit the Client software.
2. Open xPortal3000 Server Configuration Manager and stop the Service as shown below:
   


3. Go to Utilities tab as shown below:
   


4. Click on the Restore Transaction Tool button. The following windows will be shown:
   
   


5. At the Restore Transaction Tool menu:
   
   
1. Make sure the TransLog Folder location is correct.
2. Select the Restore Transaction From date and Restore Transaction To date that you prefer the transaction to be restored.
3. Click Start button to start restore the Trans Log.
   
   


6. During restoring transaction, you should see the progress of the restoration from the processing bar at the bottom of the windows. 
7. Please wait until the restoration finish.
   
   


8. When the restoration is finish, there should be summary of the restoration shown above the processing bar.
   
   


9. Please make sure there is no errors after the restoration process finished. 
10. Run the xPortal3000 Service and login to Client software.
11. Verify the transaction that have been restored by open the Transaction Report or rebuild Daily Attendance from Reporting menu.