Knowledge Base

› Security ON but door always release.              

› Security OFF mode.
› EM Lock faulty.
› Reader faulty.
› Power supply to XP-SK32  is low.

Resolution 1:
› Make sure the wiring connection is correct.

Resolution 2:
› Make sure the reader is not in the Programming Mode.

Resolution 3:
› Make sure Security ON is enabled. 

Resolution 4:
› Make sure AutoPIN function is enabled.

Resolution 5:
› Make sure the power supplied to the reader is enough.

Please complete the following steps below in order to resolve your issue.

Resolution 1: 

1. Please make sure the wiring connection is correct. 
2. Please ensure the wiring connection from EM Lock to the controller is correct. 
1. See AA-00243 to learn how to check the wiring connection.
2. If problem persist, please test with another functional EM Lock.
   
   

Resolution 2:

1. Make sure the reader is not in the Programming Mode.
2. Please ensure the Green LED is turn off.
1. If Green LED is turn on, perform Resolution 3 below.

1. In Security OFF mode, the Green LED will be always ON.
2. To set Security ON mode, enter to Programming Mode.
• Press "62" and press "1" to turn on security mode.
• Press "#" to confirm and exit from Programming Mode.
• In Security ON mode, the Green LED will be OFF.

1. If the reader does not have any respond with beep sound after enter the 4 digit AutoPIN number, please perform steps below.
2. The AutoPIN function is disabled. 
• To turn on/ enable the AutoPIN function, enter to Programming Mode.
• Press "61" and press "1" to turn on the AutoPIN mode.
• Press "#" to confirm and exit from Programming Mode.

1. Make sure the power supplied to the XP-SK32 is enough. 
2. Perform steps below to measure the power supplied.
• Measure the voltage input terminal at reader XP-SK32, make sure it around +12Vdc ±10%.
• If the voltage measured lower than 11Vdc, please change a new power supply to test again. 
• The specification of regulated power supply for XP-SK32 is +12Vdc, 2A(min).