Knowledge Base

• xPortalNet Lite
• xPortalNet Standard
• xPortalNet PS

• After restarting the desktop PC and re-plugging in the USB Dongle license (Blue colour body) to USB port, when users click to run the xPortalNet Services, the following error message is still prompted.
  
  Figure 1: Detect License Failure Error Message
  
  
  
• Upon further investigation in Device Manager, it is discovered that the plugged in Dongle license (blue colour body) is still unidentified.
  
  Figure 2: Unknown Device Status Indicated in Device Manager for the Dongle License

Summary:

• To install USB dongle ROCKEY4 driver.

Step-by-step Guide:

• To install USB dongle ROCKEY4 driver:

Step 1: Unplug the USB Dongle license key from the USB port and stop the xPortalNet Services.

Step 2: Insert the xPortalNet Installation CD and click USB Dongle ROCKEY 4 driver folder to continue.

Figure 3: USB Dongle ROCKEY4 Driver Folder

Step 3: Contained within the folder are two folders containing the installation files: 32 bit and 64 bit respectively. Select the installation files to be used depending on the Windows OS version.

Figure 4: 32 bit and 64 bit Installation Folders

Step 3: After selecting the correct driver application and launching it, the Setup Wizard window will be shown as below. Click Next to continue.

Figure 5: Setup Wizard Window

Step 4: The following window will then be shown. Click Next to continue. (Please ensure that the USB dongle is removed from USB port before clicking Next)

Figure 6: Installing the ROCKEY4 Driver

Step 5: Wait until the following window to be shown to indicate that the driver has been successfully installed. Click Complete to exit.

Figure 7: Setup Wizard Complete Window

Step 6: Plug the UBS Dongle license key into the USB port and go to Device Manager window to verify that the Windows OS is able to detect the USB dongle license key to be shown as ROCKEY 4 USB.

Figure 8: Device Manager Identifying the Rockey4 USB

Step 7: Run the xPortalNet Services again and wait a while for the software to recognize and detect the dongle license.

Figure 9: xPortalNet Comm Service Running Message



Figure 10: USB Dongle License Detected Message