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Troubleshooting XP-M1000x (General hardware problem)
Author: Microengine Views: 7536 Created: 24-03-2017 04:59 PM 0 Rating/ Voters

This article consists of the troubleshooting steps for general hardware problem of XP-M1000x controller. 

Applies To:

  • XP-M1000x, XP-M1000ABX, XP-M1300X, XP-M1300ABX, XP-M1000XE, XP-M1000CPX
 Problem
 

Problem with Reader, EM Lock and Door Sensor after connected to the relay board (MAS-RBU).

 Symptoms
 
  1. Reader: Unable to detect card/ have no response when user flash card.
  2. EM Lock: EM Lock cannot release/ Door is always release even security is On.
  3. Door Sensor: No response when user pressed it.       

 Cause (optional)
 

Probably because of the following causes:

  1. Incorrect Wiring Connection
  2. No power supply to the reader
  3. Relay board is not functional
  4. Reader faulty
  5. EM Lock faulty
  6. Door Sensor faulty 

 Resolution Summary
 
Please troubleshoot the problem by testing it one by one.
First, you need to identify which is the root cause of the problem. Follow the following steps.

ยป You may need other functional hardware to perform the troubleshooting steps. 
 
   
 Resolution
 

To solve the issues related, follow the following solution:

For each of following steps, please follow the correct wiring connection diagram. Refer to small Wiring connection diagram for XP-M1000x.


  1. Connect current relay board (MAS-RBU) to other functional reader.
    • If problem is solved, current reader have problem.
    • If problem persists, current relay board is faulty.
  2. If problem persists, connect other functional relay board to current reader.
    • If problem is solved, current relay board is faulty.
    • If problem persists, current reader have problem.


  1. Connect current EM lock to other functional relay board. 
    • If problem is solved, current relay board is faulty.
    • If problem persists, current EM lock have problem.
  2. If problem persists, connect other functional EM lock to current relay board.
    • If problem is solved, current EM lock have problem.
    • If problem persists, current relay board is faulty.

  1. Connect current door sensor to other functional relay board. 
    • If problem is solved, current relay board is faulty.
    • If problem persists, current door sensor have problem.
  2. If problem persists, connect other functional door sensor to current relay board.
    • If problem is solved, current door sensor have problem.
    • If problem persists, current relay board is faulty.

After completed the troubleshoot, if hardware was suspected faulty/ not functional, kindly return the product to the Service Center for repairing.

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  • Summary: This article consists of the troubleshooting steps for general hardware problem of XP-M1000x controller.
  • Search Tags: hardware failure, relay board, mas-rbu, reader, em lock, door sensor, faulty, not functional, door always release, flash card, no response
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