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XP-SNET controller "Down"/ No Transaction
Author: Microengine Views: 11719 Created: 06-02-2017 11:30 AM 0 Rating/ Voters

This article contains steps to solve the problem XP-SNET controller "Down" / No transaction shown.

Applies To:

  • XP-SNET
  • Software xPortalNet     
 Problem
 

› Controller Down
› No communication between controller and software. 

 Symptoms
 

› Yellow LED at network/ RJ45 socket at the controller did not blinking.
› Controller status showing "Down" from the Device List at the xPortal software.
› No transaction shown at the software.

 Cause (optional)
 

› Network cable is not working properly.
› Incorrect network setting was configured.      

 Resolution Summary
 

To solve the issues: 

  1. Check the network cable used is not broken and can work properly.
  2. Configure the Network Setting correctly from the Web Diagnostics.
  3. Configure the Connection, Controller and Door setup correctly.
  4. Observe the Device Status from the Device List to confirm communication is Up between controller and software.          

 Resolution
 

Perform steps below to solve the issues:


  1. Make sure the network cable is working properly and connected correctly to the controller.
  2. See small Wiring connection diagram for XP-SNET for the setup.

  1. Configure the Network Setting.
  2. Please check that the IP Address assigned for the controller is unique (Available to be use from the same network)
  3. See small How to configure the XP-SNET controller's IP Address using Web Diagnostic?

  1. Configure the controller correctly from the xPortalNet Server.
  2. See small How to configure the XP-SNET controller using network connection?
Custom Fields
  • Summary: This article contains steps to solve the problem XP-SNET controller "Down" / No transaction shown.
  • Search Tags: xp-snet network connection, lan connection, uplink failed, controller down, no communication, no transaction update, delivery report sent error
Related Articles
  1. Wiring connection diagram for XP-SNET
  2. How to configure the XP-SNET controller's IP Address using Web Diagnostic?
  3. How to configure the XP-SNET controller using network connection?
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