Call us at (+603) 7954 0820 / (+65) 6570 8832

Knowledge Base

Knowledge Base
Subscribe to Comments Subscribe to Comments
Subscribe to Updates Subscribe to Updates
Export to PDF Export to PDF
Add to My Favorites Add to My Favorites
Remove from Favorites Remove from Favorites
Was this page helpful? View My Favorites
Was this page helpful? Rate It!
Advanced Search Search the Knowledgebase
Print Article Print Article      Email to a Friend Email to a Friend
How to add program exception into Antivirus?
Author: Microengine Views: 18990 Created: 03-11-2016 04:29 PM 0 Rating/ Voters

This article contains steps to add program exception/ exclusion into antivirus.

Applies To:

  • Software xPortal2005, xPortal2007, xPortalNet v1.5, xPortal3000    
 Resolution
 

In a very rare cases, Antivirus may detect and block some programs as a virus, although you know for sure it’s safe. These wrong detection are called false-positives. If such false-positive detection prevails after the virus definitions update, you may want to exclude the detected software from the Antivirus scan.

 Resolution Summary
 

To exclude the detection, you must add exception/ exclusion of the software from the Antivirus settings. Different Antivirus has different configuration settings. You may browse the steps from the top antivirus link available below:

Please add the xPortal software program at the exception/ exclusion list accordingly.

Field Description
Avast How to Add Program/Website Exception into Avast Antivirus 2016 Whitelist/Exclusion List
AVG How to exclude files, folders or websites from AVG scanning
Avira Add exceptions for Avira Antivirus in 3 simple steps
Bitdefender  How to add exclusions (exceptions) in Bitdefender 2015
F-Secure Excluding objects from Real-Time scanning
Kaspersky Work with Trusted Zone in Kaspersky Endpoint Security 10 for Windows Workstations
Norton How to Set Exclusions in Norton Antivirus
Panda Automatic file and folder protection: Exclusions
Trend Micro Configuring the Exception List of Trend Micro Security software
Information may be changed or updated without notice. Kindly refer to the provided link for further updates.

Custom Fields
  • Summary: This article contains steps to add program exception/ exclusion into antivirus.
  • Search Tags: exception, exclusion, antivirus, allow, avast, avg, avira, bitdefender, f-secure, kaspersky, norton, panda, trend micro
Related Articles
  1. "Invalid setting. Please contact administrator!" error
Comments 2
  • [Lim]: What type virus need to exception 26-01-2018 12:09 AM #

    Can know what type virus need to add exception, caused we tried added exception in antivirus still problem.

    xPortal3000 Server, Services and Client is working well, only cannot to detect IN & OUT time.

  • [Microengine ]: Re: What type virus need to exception 01-02-2018 10:46 AM#

    Hi Lim,

    What is the name of Antivirus software that is currently installed in your machine? Is the Antivirus name listed from the table below?

    If so, you have to add exception/ exclusion for the "xPortal3000" software in your Antivirus software to avoid it being detected as a virus.

    If the software is working well then your Antivirus's exclusion setting is already correct. Please make sure your reader setting is correct. Kindly enable "Is Attendance Capturing Door" setting from the Client > Door and rebuild the attendance again.

    Thanks

Submit Feedback on this Article

Follow MicroEngine

About Us

MicroEngine was established in December 2000. The company formed a mission in providing total computerized solution and superior services for the Security Access Control Industry needs to enhance corporate image.

Newsletter

Subscribe to our email newsletter for useful tips and valuable resources.

Email Address *

Name *

Video

More Videos

© MicroEngine Technology Sdn Bhd (535550-U). All rights reserved.

Customer Support Software by: KnowledgeBase Manager Pro v6.2.2 (Built with: JS.GUI - AJAX Tool)