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The door is closed/ not released after enter the correct Auto PIN number
Author: Microengine Views: 10234 Created: 10-03-2016 11:06 AM 0 Rating/ Voters

This article contains steps to solve the problem door is closed/ not released after enter correct Auto PIN number.

Applies To:

  • XP-M1000i, XP-M2000i, Plato P80/ P80KL  

 Problem
 

› Unable to open door after enter correct Auto PIN number.   

 Symptoms
 

› Door is not release after enter correct Auto PIN number.

 Cause (optional)
 

› Incorrect reader's wiring connection.
 Incorrect Door Sensor/ EM Lock's wiring connection.
› Reader/ EM Lock faulty.

 Resolution Summary
 

If the door is not release even after correct Auto PIN number was entered, kindly check following setup.

  1. Please make sure the reader is properly connected to the controller. 
  2. Please make sure the door wiring connection is correct.
  3. Please make sure the controller is successfully communicate with the software. 
 Resolution
 

Perform steps below to solve the issue.

Reader's wiring connection

  1. Reader to XP-M1000i controller:

    Field Description
    Power 12V and 0V connect to terminal VPP and 0V
    Data +ve and -ve connect to terminal RC+ and RC-

  2. Reader to XP-M2000i controller:

    Field Description
    Power 12V and 0V connect to terminal VPP and 0V
    Data +ve and -ve connect to terminal RC+ and RC-


Door Wiring Connection

  1. Please connect the following connection to the XP-M1000i controller correctly:

    Field Description
    Push Button Connect to terminal PB1 and S-
    Door Sensor Connect to terminal DS1 and S-
    EM Lock 12V and 0V connect to terminal RL+ and RL-
  2. Please connect the following connection to the XP-M2000i controller correctly:
    small
    Field Description
    Push Button Door 1: Connect to PB1 and S-
    Door 2: Connect to PB2 and S-
    Door Sensor Door 1: Connect to DS1 and S-
    Door 2: Connect to DS2 and S-
    EM Lock Door 1: 12V and 0V connect to RELAY1 + and RELAY1 -
    Door 2: 
    12V and 0V connect to RELAY2 + and RELAY2 -


Software setup

After power up the reader, perform steps below:

  1. Please check the Door Setup.
    Field Description
    XP-M1000i Set the Door Unit No to 0
    XP-M2000i Door 1 - Set the Door Unit No to 0
    Door 2 - Set the Door Unit No to 1
  2. Enter correct Auto PIN number and observe the software transaction.
    1. If there is transaction "(Pa) Valid PIN Access" and the door is release, setup is correct.
    2. If there is no transaction, perform Step 3 below:

  3. Please press push button.
    1. If there is transaction "(Pd) Pulse Door Open" and the door is release, suspect reader's faulty.
    2. If there is transaction "(Pd) Pulse Door Open" but the door is not release, suspect EM Lock faulty.
    3. If there is no transaction, suspect reader faulty.

  4. Kindly send the reader/ EM Lock to our service centre for inspection.

Custom Fields
  • Summary: This article contains steps to solve the problem door is closed/ not released after enter correct Auto PIN number.
  • Search Tags: auto pin, door not release, door sensor, push button, em lock, press, enter, valid pin access, door pulse open
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