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User still able to access door after the card record has been deleted from the software
Author: Microengine Views: 8606 Created: 22-06-2015 02:07 PM 0 Rating/ Voters

This article contains steps to fix the problem where user still able to access door after the card record has been deleted from the software.

Applies To:

  • Software xPortal2005
  • Software xPortal2007
  • Software xPortalNet
  • Software xPortal3000     
 Problem
 

› I have deleted staff record from the software. But why that staff still able to access door?

       
 Symptoms
 

 Staff records already deleted from the software. But staff still can access door.
 Get "Valid Entry Access" transaction but the name shown is "Unlisted User" as shown below.

         
 Cause (optional)
 

 Controller is down during deleting the staff records.


 Staff records was deleted from the software but yet to be deleted from the controller.

         
 Resolution Summary
 

 Make sure the controller status is "Up".

Delete staff record from the software:

 Since the staff records already deleted from the software, you must re-add the staff records again then only can delete the staff records from the controller.

Delete staff record from the controller: 
(Not applicable to multi-door controller)
 You may delete the staff record from the controller manually if you don’t want to re-add the staff records again. 

         
 Resolution
 

Please perform steps below to solve the issue.

Delete staff record from the software:

  1. Login to xPortal Client.
  2. Please make sure the controller status is "Up".
  3. Re-add the staff records that yet to be deleted from the controller. See AA-00279.

    » You are advised to add all previously deleted records to avoid mismatch record deleted at the controller.

  4. Use Import Staff for faster record addition since the deletion process later will only lookup for the Staff Code, Staff No and Card No only.
  5. Make sure the record added is similar to the previous deleted records. Otherwise the staff record will not be deleted from the controller.


  6. After adding all staff records, you may delete the records back.
    » Please ensure the controller status is "Up".
  7. You may also use Import Staff to delete all staff records added. See AA-00282 for the import staff step. 
    » At Import Rules, please select "Delete Only".

  8. After finished the deletion process, make sure the Delivery Report status shown is all Sent OK.


  9. Flash card to confirm the Staff Records have successfully deleted.
  10. The deleted staff records should get "Unlisted User" and "Unknown Card Number" transaction as shown below.




Delete staff record from the controller: 
(Not applicable to multi-door controller)

A- XP-SR1000 controller:

  1. Enter Programming Menu.
  2. See AA-00273.

B- XP-M1000x controller:


  1. Enter Programming Menu.
  2. Press '2' for Database menu.
  3. Press '2' for Delete Card.
  4. You can flash the card to be deleted to the reader or manually enter the six digits card number and press '#' to confirm deleting the card from the system.
  5. Repeat step 4 for next card.
  6. Press '*' when finished deleting card and return to Database menu.


C- XP-GT/ GTR controller:

  1. Enter Programming Menu.
  2. Press '2' for Database menu.
  3. Press '3' for Delete User. This will bring us to the Delete User screen.
  4. You can flash the card to be deleted to the reader or manually enter the six digits card number and press 'small' to confirm deleting the card from the system.
  5. If the user is not exists, a confirmation will appear to notify you that the user has been deleted.
  6. Enter a new User ID to delete another user, or Press '×' to return to Database menu.
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  • Summary: This article contains steps to fix the problem where user still able to access door after the card record has been deleted from the software.
  • Search Tags: unlisted user, no staff record but can access door, clear all records, clear all user, unknown card number
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