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Door is accessible during holiday. Why?
Author: Microengine Views: 12412 Created: 15-06-2015 05:33 PM 0 Rating/ Voters

This article contains steps to fix the problem where door is accessible during holiday.

Applies To:

  • Software xPortal2005, xPortal2007, xPortalNet, xPortal3000     
 Problem
 

› Why door is accessible during holiday? 
 What is the correct way to configure holiday settings?

 Symptoms
 

 Flash card at the reader during holiday and get transaction "Valid Entry Access" instead of "Wrong Time Zone".
 Door can be released.
        

 Cause (optional)
 

 Incorrect time zone is assigned to the door accessibility. 

 Resolution Summary
 

Configure the holiday correctly to solve the issue above.

Step 1: Configure the holiday dates

Add new holiday date from All Holiday Dates, then add the created holiday date into Access Holiday Dates group. After that, user may assign the access group to default holiday set or create a new one from Access Holiday Set.  


Step 2: Assigning no access to door accessibility

Configure the time zone which assign to user's door accessibility. The Time Zone selected must be 000 for Holiday 1 & Holiday 2. Please be noted that Access Holiday Set 2 only applicable for controller model M2000i, M1000i, M1000i v2 and C2000.


Step 3: Assigning Holiday Set and Door Accessibility to staff

Open staff records then assign the user to the correct Holiday Set and Door Accessibility which configured in Step 1 and 2.


Step 4: Send settings and observe transaction

After completed the configuration, please download the settings to the controller. Flash card during holiday and check the transaction list. User shall get "Wrong Time Zone" transaction.

Info: Step 1 and Step 2 only to be configured once.

 Resolution
 

Please perform steps below to solve the issue.

  1. Login to xPortal Client. 
  2. Make sure the controller is already up. 
  3. Configure following setup accordingly.

In this section contains 3 steps which are "All Holiday Dates Setup", "Access Holiday Dates Setup" and "Access Holiday Set Setup". Configure the holiday dates accordingly.

All Holiday Dates Setup

This setup is to add new holiday date.

  1. Open All Holiday Dates. Go to Data Setup › Access Data Setting › Holiday Set › All Holiday Dates.
  2. Click Add to add new holiday date. 

  3. The following window will be shown.

  4. Select the holiday date correctly.
  5. Click OK to confirm and save the changes.

Access Holiday Dates Setup

This setup is to add holiday date into the access holiday group.

  1. Open Access Holiday Dates. Go to Data Setup › Access Data Setting › Holiday Set › Access Holiday Dates.
  2. Select Access Holiday CodeClick Add to insert new holiday date into the list.

  3. The following window will be shown.
  4. Double click the Holiday Date grid to select the Holiday Code which have been created at step small All Holiday Dates Setup above.
  5. Select the correct Holiday Code. 


  6. Click OK to confirm and save the changes.

Access Holiday Set

This setup is to add access holiday list into the holiday set setting.

  1. Open Access Holiday Set. Go to Data Setup › Access Data Setting › Holiday Set › Access Holiday Set.
  2. The following window will be shown.


  3. Click Add to add new Holiday Set or modify the Default setting.
  4. Select the Access Holiday Set that you prefer accordingly.

    › This set has been created at small Access Holiday Dates Setup above.

    Access Holiday Set 2 only applicable for controller model M2000i, M1000i, M1000i v2 and C2000.
  5. Click OK to confirm and save the changes.

In this section contains 2 steps which are "Time Zone Setup" and "Door Accessibility Setup". This configuration will affect the user's access into building during holiday.

Time Zone Setup

This step is to configure time zone for holiday.

  1. Open Time Zone. Go to Data Setup › Access Data Setting › Time Zone.
  2. Add new Time Zone.
  3. Select Time Set "000" (No Access) for Holiday.


  4. Click OK to confirm and save the changes.

Door Accessibility Schedule Setup


This step is to configure door accessibility during holiday.

  1. Open Door Accessibility Schedule. Go to Data Setup › Access Data Setting › Door Accessibility Schedule.
  2. Add new Door Accessibility.
  3. Select the correct Door Code and Time Zone.

    › The
    Time Zone Code has been created at step small Time Zone Setup above.


  4. Click OK to confirm and save the changes.

Please assign the correct door accessibility to the staff. The Time Zone selected during "Holiday" must be "000". This will give no access to the staff to enter the building.

Staff Records Setup

This setup is to assign the Holiday Set and Door Accessibility to the staff.

  1. Open Staff Records. Go to Data Setup › Access Data Setting › Staff Records.
  2. Add staff records. See article small How to manually add staff record in xPortal Client software?.
  3. Please select the correct Holiday Set for the staff.
  4. Click the Holiday Set button to select the Holiday Set.

    › This Holiday Set has been created at the step Access Holiday Set above.


  5. The following window will be shown. Select the correct Holiday Set.


  6. Click OK to confirm and save the changes.
  7. Then, please select the correct Door Accessibility for the staff.

    › Door Accessibility code has been created at the step Door Accessibility Schedule Setup
    above.


  8. Click OK to confirm and save the changes.

Please download the settings for the controller to take effect the settings configured.

Download Settings

This setup is to download the door and staff settings to the controller. 

  1. Open Send Door Settings. Go to Device Comm › Send Door Settings.

  2. Open Send Staff Settings. Go to Device Comm ›  Send Staff Settings.


Transaction List

This step is to check the transaction shown when the staff is accessing the door during holiday.

  1. Flash card to the reader.
  2. Observe the transaction from Latest Event List.
  3. Check the transaction date is correct and make sure you get "Wrong Time Zone" transaction.
  4. Finished.
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  • Summary: This article contains steps to fix the problem where door is accessible during holiday.
  • Search Tags: valid access during holiday, door accessibility, holiday, no access, wrong time zone
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