| Author: Microengine Views: 30528 Created: 10-06-2015 03:46 PM | 0 Rating/ Voters |
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This article contains steps to fix the error "Invalid User Account Period!" upon user running the xPortal Server.
Applies To:
- Software xPortal2005, xPortal2007, xPortalNet, xPortal3000
Problem Symptoms› When run xPortal Server, error message as shown below will pop up.
Cause (optional) Resolution Summary ResolutionEnsure the Expiry Date Start and Expiry Date End is valid date.
| Field | Description | |
|---|---|---|
| Expiry Date Start (EDS) | The start date where the System User ID can be use | |
| Expiry Date End (EDE) | The end date where the System User ID can be use | |
| Settings | Result | |
|---|---|---|
| EDS - 14/04/2015 | Valid user account period | |
| EDE - 14/07/2015 | Invalid user account period | |
Summary: From this settings, the user account is valid from 14/04/2015 until 14/07/2015 only. Accessing software dated 22/07/2015 will return "Invalid User Account Period".
- Login to xPortal Server.
- Open System User. Go to Server Admin › System User.
- At Expiry Date Start and Expiry Date End, set the valid range of date accordingly.
- Click OK to confirm and save the changes.
Before run the Server PC, please ensure that the date on the PC is up to date.
Example Situation: xPortal Server is installed on 08/06/2015.
| Server PC's Date | Result | |
|---|---|---|
| Backdated: 06/06/2015 | Invalid user account period | |
| Up to date (current date): 10/06/2015 | Valid user account period | |
Summary: From this settings, the System User is created at 08/06/2015. Accessing software backdated to 06/06/2015 will return "Invalid User Account Period".
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- Summary: This article contains steps to fix the error "Invalid User Account Period!" upon user running the xPortal Server.
- Search Tags: invalid user account period, expiry date start, expiry date end, system user
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Hi Razak,
The reason why you get the error message is because, the System User ID which you are using to login is already expired. The software will check it against current date of Server's PC. (The setting is check based on Expiry Date Start and Expiry Date End of the System User ID created)
Solution: Please use other valid System User ID to login to the software. You can update the expiry date of the expired System User ID and login again.
The default System User ID should be able to access the software.
(xPortal3000/ Manager) -
please reply me immedietly..our company cannot check attendance
-
Hi Muhammad Zahiem,
Could you please describe in details your problem? What is the error message shown when you check the attendance?
Here are some solutions which you can refer to that is related to the attendance:
1. Configuring the door for attendance
http://www.microengine.net/kb/article/AA-00524
2. Generate daily attendance report
http://www.microengine.net/kb/article/AA-00231
3. Generate monthly attendance report
http://www.microengine.net/kb/article/AA-00305
4. Attendance shown absent
http://www.microengine.net/kb/article/AA-00229
5. Report shown 00:00 for clock out time
http://www.microengine.net/kb/article/AA-00217 -
Still can't login to xPortal2005 server? How to try Configure the settings?
-
Hi Karen,
What is the error message shown when you can't login to the Server?
You also can troubleshoot the problem according to the following article:
http://www.microengine.net/kb/article/AA-00227 -
How to create new System User?
-
Hi Ms. Nurul,
Kindly refer to this article for your reference:
http://www.microengine.net/kb/article/AA-00428
Why my xp3k apps unable to login???
Error message : invalid user account period