› Security ON but door always release.
› Security OFF mode.
› EM Lock faulty.
› Reader faulty.
› Power supply to XP-M1000x is low.
Please complete the following steps below in order to resolve your issue.
Resolution 1:
- Please make sure the wiring connection is correct.
- See AA-00308 to learn how to check the wiring connection.
Resolution 2:
- Make sure the power supplied to the XP-M1000x is enough.
- Measure the voltage input terminal at reader XP-M1000x, make sure it around +12Vdc ±10%.
- If the voltage measured lower than 11Vdc, please change a new power supply to test again.
- The specification of regulated power supply for XP-M1000x is +12Vdc, 2A(min).
Resolution 3:
- Make sure the reader is not in the Programming Mode.
- Blue LED will be blinking during Programming Mode.
- Please ensure the Blue LED is turn off.
Resolution 4:
- Please make sure Security is enabled. (Disabled will cause the lock to be permanently released)
- Enter Programming Mode.
- Key in "*" (asterisk) followed by 6 digits Master PIN.
- Press '1' for Sys menu.
- Press '2' for Door Para.
- Press '#' to proceed to the next item until you find 'Security [ON]' menu.
- If current value is 'OFF', update the menu value to 'ON' by pressing '0' to toggle between settings. Press '#' to proceed to the next item.
- Continue doing this until the Save Changes page is displayed. Press '#' to save changes and exit from the Door Parameter setting.