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Why the EM Lock does not release when exit button is pressed? Using XP-M1000x controller
Author: Microengine Views: 12708 Created: 25-03-2015 05:59 PM 0 Rating/ Voters

This article contains steps to fix the problem of XP-M1000x reader where the door does not released even after the exit button has been pressed.

Applies To:

  • XP-M1000x 
  • XP-M1000ABX
  • XP-M1300X
  • XP-M1300ABX
  • XP-M1000XE
  • XP-M1000CPX
 Problem
 

› Cannot open door.          

         
 Symptoms
 
› After pressing exit button, door cannot be open. However, door can be open after flash card. 
› Door sensor not produced beep sound when door is opened.
› Voltage measured at EM Lock terminal connection is dropped and less than 10Vdc. 
› MAS-RBU cannot be triggered. 
› LED on the MAS-RBU always off when push button is pressed or access is granted with 1 beep from reader.

         
 Cause (optional)
 
› Connection error from Push button to MAS-RBU.
› Relay board (MAS-RBU) faulty.
› Reader faulty.
› EM Lock faulty.
› Push button faulty.
› Power supply faulty.

         
 Resolution Summary
 
› Make sure the wiring connection is correct.
› Check LED on MAS-RBU can be triggered ON when short a wiring from PB to 0V.
› Make sure the voltage measured at terminal voltage input of reader is equivalent to 12Vdc.

         
 Resolution
 

Please complete the following steps below in order to resolve your issue. 

  1. Please make sure the wiring connection is correct. 
    1. See AA-00308 for XP-M1000x wiring connection diagram.

  2. If problem persist, 
    1. Make sure the voltage measured at terminal voltage input of reader is equivalent to 12Vdc.

  3. If problem persist, 
    1. Use a short wire to connect direct from terminal PB to 0V, check whether the EM Lock can be released or not. 

  4. If problem persist, 
    1. Present a valid card which has been installed at the reader, check EM Lock can be released when valid access granted.

  5. If problem persist, 
    1. Please contact our technical support.

Custom Fields
  • Summary: This article contains steps to fix the problem of XP-M1000x reader where the door does not released even after the exit button has been pressed.
  • Search Tags: cannot open door, door does not released, exit button pressed, xp-m1000x
Related Articles
  1. Wiring connection diagram for XP-M1000x
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