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Why the EM Lock does not release after scan a user card which has been installed to the XP-SR40 reader?
Author: Microengine Views: 15268 Created: 25-02-2015 03:31 PM 100 Rating/ 1 Voters

This article contains steps to fix the problem of XP-SR40 where the door does not released even after the valid card is scanned at the reader. 

Applies To:

  • XP-SR40
 Problem
 

› The door cannot be open.        

         
 Symptoms
 
› EM Lock does not release after scan a user card.
› EM Lock does not release after press the push button.

         
 Cause (optional)
 
› Relay board (MAS-RB) is faulty. 
› The connection of relay board is incorrect.
› The reader is in Programming Mode.
› EM Lock faulty.
› Door sensor faulty.
› Reader faulty.

         
 Resolution Summary
 

› Resolution 1: Please make sure the wiring connection is correct.
› Resolution 2: Make sure the Reader is not in the Programming Mode.
› Resolution 3: Make sure the user card has been installed to the reader. 
› Resolution 4: Make sure the lock can be released when pressing exit button.

         
 Resolution
 

Please complete the following steps below in order to resolve your issue. 

Resolution 1:

  1. Please make sure the wiring connection is correct. 
  2. See AA-00242 for XP-SR40 wiring connection diagram.


Resolution 2:

  1. Make sure the Reader is not in the Programming Mode.
  2. Please ensure the Green LED is turn off.


Resolution 3:

  1. Make sure the user card has been installed to the reader.
  2. When reader detecting an installed card which is valid access, Green LED will be turn on and the EM Lock should be released.
  3. If problem persist, press the Exit Button to check whether the EM Lock can be released.  


Resolution 4:

  1. If the lock can be released when pressing exit button, re-connect the reader to MAS-RB using new wire.
  2. If door still remain lock when pressing exit button, please contact our technical support.

Custom Fields
  • Summary: This article contains steps to fix the problem of XP-SR40 where the door does not released even after the valid card is scanned at the reader.
  • Search Tags: xp-sr40, door not release, door not open, flash valid card, scan valid card
Related Articles
  1. How to connect XP-SR40 to an EM Lock?
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