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After new installation of xPortalNet, I cannot login to the server
Author: Microengine Views: 7857 Created: 20-11-2014 06:10 PM 0 Rating/ Voters

The complete installation of xPortalNet is including the Service, Server and Client. This article contains steps to fix problem cannot login to the Server after completed the installation.

Applies To:

  • Software xPortalNet    
 Problem
 

› Cannot login to the xPortalNet Server.   

       
 Symptoms
 

Symptom 1:
› Unable to check service status.

Symptom 2:
› xPortalNet Service is not running.

Symptom 3:
 Database is yet to be initialized.
 DB Connection shown "Down" from the Service Info.

         
 Cause (optional)
 

For Symptom 1:
 Incorrect SQL Server Installation.

For Symptom 2:
 xPortalNet Service is not started.

For Symptom 3:

› Database is yet to be initialized.

         
 Resolution Summary
 

For Symptom 1:
 Make sure SQL Server is properly installed.

For Symptom 2:
› Make sure to run xPortalNet Service.

For Symptom 3:
› Make sure database is initialized before login to xPortalNet Server

         
 Resolution
 
Perform steps below to solve the problem:

Resolution for Symptom 1:

  1. Make sure SQL Server is properly installed. See AA-00290 to learn how to install SQL Server.
  2. This video guide will show you how to install SQL Server.
     



Resolution for Symptom 2:

  1. Make sure to start the xPortalNet Service before run the xPortalNet Server. 
  2. Right click on the xPortalNet Service icon at the System Tray. Then click Start.


  3. After the xPortalNet Service started, the Start text will become grey as shown below.




Resolution for Symptom 3:

  1. Make sure database is initialized before login to xPortalNet Server
  2. See AA-00291 to learn how to initialize the database.
  3. This video guide will show you how to initialize the database.

Custom Fields
  • Summary: The complete installation of xPortalNet is including the Service, Server and Client. This article contains steps to fix problem cannot login to the Server after completed the installation.
  • Search Tags: cannot login server, xportalnet service, database down, initialized database, comm service error, database not initialized, incorrect, sql server installation, xportalnet server
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