Knowledge Base

› Controller down.   
› No communication between controller and software.

› Controller status showing "Down" from the Device List at the xPortal software.
› No transaction shown at the xPortal software.
› Beep sound keeps producing from the controller.

› Incorrect wiring connection from the controller to the PC.
› RS485/ RS232 cable is not working properly.
› Test Mode (JP6) jumper is shorted.
› Incorrect connection setting was configured.
› Incorrect controller’s Unit No was set in software.
› Block by Windows Firewall.

Resolution 1:
› Make sure the wiring connection from the controller to the PC is correct.
› Make sure the RS232/ RS485 cable is working properly.

Resolution 2:
› Make sure the Test Mode (JP6) jumper is open.
› Make sure the System Address set in the controller correctly configured and unique.

Resolution 3:
› Make sure the configuration setup at the software is correct.

• Step 1: Check COM Port No
• Step 2: Check Connection Setup
• Step 3: Check Controller Setup
• Step 4: Check Door Setup
• Step 5: Check Controller Status
• Step 6: Check Door Status
• Step 7: Send Door Setting

Please complete the following steps:

Resolution 1:

1. Ensure the connection from the controller to the PC is correct. 
2. Refer Figure 1 & 2 below:
   
   Figure 1
   
   
   Figure 2

Resolution 2:

1. Ensure Test Mode (JP6) jumper is open.
2. Ensure the System Address (ADDR) set in the controller is unique and does not same Address Unit No. with other controllers. 
3. Refer Figure 3 below:
   
   Figure 3
   
   

Resolution 3:

› Make sure the configuration setup at the software is correct.

Step 1: Check COM Port No

1. Ensure that the Comm Port No. where the MCI is connected is available and shown in the PC’s Device Manager.
2. Open Windows Device Manager. Right-click at My Computer › Select "Manage".
   
   
   
3. Computer Management Window will pop out. Select "Device Manager" › Select "Ports (COM & LPT)".
   
   If the MCI is directly connected to Server PC through CPU’s serial port (RS232 cable):
   
   
   If the MCI is connected to Server PC using USB-to-Serial port (RS485 cable):
   

1. Ensure that the Comm No selected in the Connection Setup is similar to the MCI COM No connected.
2. Run xPortal Server software. 
3. Open Connection Setup. ^{(Go to Server Admin › Connection Setup)}
4. Add one connection as shown below:
   

Step 3: Check Controller Setup

1. Make sure the Controller Model No set in Controller Setup at software server is correct.
2. Run xPortal Server software. 
3. Open Controller Setup. ^{(Go to Server Admin › System Device Setup › Controller)}
4. Add one controller as shown below:
   
   
   

Step 4: Check Door Setup

1. Make sure the Door Unit No set in Door Setup at software server is correct.
2. Run xPortal Server software. 
3. Open Door Setup. ^{(Go to Server Admin › System Device Setup › Door)}
4. Add one door as shown below. Make sure the Unit No is set to 0.
   
   
   

Step 5: Check Controller Status

1. Make sure the controller status is "Up". 
2. The newly added controller will be shown in the Device List.
   
   
   

Step 6: Check Door Status

1. Make sure the door status is "Up". 
2. The newly added door will be shown in the Device List.
   

Step 7: Send Door Setting

1. Run software client.
2. Open Send Door Setting and then download setting to the controller.
   ^{(Go to Device Comm › Send Door Setting › Select controller › Click Send All Settings)}

Resolution 4:

1. Turn off the firewall to allow the communication between software and controller. 
2. Go to Control Panel › System and Security › Windows Firewall › Turn Windows Firewall on or off.