Finger-Print Access Control

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1 How to reset the reader/ controller to factory default setting? (Coldstart) Featured

This article contains steps to reset the reader/ controller to factory default setting (Coldstart).

2 List of wiring connection diagram for the controllers Featured

This article contains the list of wiring connection diagram for the controllers.

3 Already installed new token type and one fingerprint template, but after scan the installed fingerprint, it shows wrong token type

This article contains steps to fix the problem of XP-GTR where error message "Wrong Token Type" was shown upon scan the fingerprint.

4 Basic new setup (connection, controller, and door(s)) using xPortal3000 wizard

xPortal3000 provided Startup Wizard to setup Door Access System easily. This article contains steps to setup new connection, controller and door(s) using the wizard.

5 Can I install new user at XP-GT/ XP-GTR without using the card?

Our door access system can support Mifare/ Proximity card and ID number for door access. This article contains steps to install new user at the XP-GT/ XP-GTR without using card.

6 Can XP-GTR1200L read Mifare card?

This article contains information about card type that can be supported using XP-GTR/ XP-GT controller model.

7 Cannot use AutoPIN using XP-GT/ XP-GTR

This article contains solution to solve issue cannot use AutoPIN using XP-GT/ XP-GTR controller.

8 Configured 2 units of XP-GT3200L as in and out, but door out is not capturing the time attendance

This article contains steps to solve problem out door is not capturing time attendance.

9 Failure of RS232 communication between controller to xPortal Server

This article contains the RS232 connection for controller XP-GT/ XP-GTR to xPortal Server PC.

10 Failure of RS485 communication between controller to xPortal Server

This article contains the RS485 connection for controller XP-GT/ XP-GTR to xPortal Server PC.