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11 "Invalid setting. Please contact administrator!" error

TCP Port must be correctly configured when login to xPortal Client. This is to ensure the connection with the xPortal Server could be established. This article contains steps to fix error upon login to the xPortal Client.

12 "Invalid User Account Period!" error

This article contains steps to fix the error "Invalid User Account Period!" upon user running the xPortal Server.

13 "No connection could be made because the target machine actively refuse it" error

This article contains steps to fix problem where error message "Target machine actively refuse the connection of 127.0.0.1:6288" pop up when login to xPortalNet Server.

14 "SQL Server does not exist or access denied" error

This article contains steps to fix problem where error message "SQL Server does not exist or access denied" pop up upon login to xPortalNet Server.

15 After new installation of xPortalNet, I cannot login to the server

The complete installation of xPortalNet is including the Service, Server and Client. This article contains steps to fix problem cannot login to the Server after completed the installation.

16 Allow apps to communicate through Windows Firewall

This article consists of steps to allow access of the MicroEngine software from blocked by firewall.

17 Already installed new token type and one fingerprint template, but after scan the installed fingerprint, it shows wrong token type

This article contains steps to fix the problem of XP-GTR where error message "Wrong Token Type" was shown upon scan the fingerprint.

18 Authentication fail to activate License File in xPortalNet

This article contains steps to solve problem authentication fail when try to activate the xPortalNet software license.

19 Basic new setup (connection, controller, and door(s)) using xPortal3000 wizard

xPortal3000 provided Startup Wizard to setup Door Access System easily. This article contains steps to setup new connection, controller and door(s) using the wizard.

20 Basic setup after new software installation

This article contains steps for basic new connection, controller and door setup at the xPortal software.