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Staff Name shown "Unlisted User" from the transaction list
Author: Microengine Views: 3931 Created: 05-04-2017 10:15 AM 0 Rating/ Voters

This article contains steps to solve the problem of "Unlisted User" staff name shown at the transaction list.

Applies To:

  • Software xPortal2005, xPortal2007, xPortalNet, xPortal3000     
 Problem
 

› The Staff Name shown "Unlisted User" when flash card.

 Symptoms
         

 After flash card, the transaction list shown "Unlisted User" and user not able to access the door.


 Cause (optional)
 

 Card record is yet to be added to the database and downloaded to the controller.

 Resolution Summary
 

Please add the staff records accordingly. There are 4 ways to add staff record using the xPortal software. You may choose any option that you preferred. The 4 options are "Manual Add", "Batch Add", "Scan List" and "Import Staff".

 Resolution
 

Follow the article link to add the staff record according to the option preferred.

Custom Fields
  • Summary: This article contains steps to solve the problem of "Unlisted User" staff name shown at the transaction list.
  • Search Tags: add staff record, unlisted user, manual add, add card, unknown card number
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