› Controller down.
› No communication between controller and software.
› Controller status showing "Down" from the Device List at the xPortal software.
› No transaction shown at the software.
› MCI faulty.
› Wiring connection from the controller to the PC is incorrect.
› RS485 cable is not working properly.
› Incorrect connection setting was configured.
› Incorrect controller’s Unit No was set in the software.
› Block by Windows Firewall.
Resolution 1:
› Make sure the wiring connection from the controller to the PC is correct.
› Make sure the System Address set in the controller is correctly configured and unique.
› Make sure the RS485 cable is working properly.
› Make sure the MCI is connected to a power supply with 12Vdc, 3A and is working properly.
Resolution 2:
› Turn off the firewall to allow the communication between software and controller.
Resolution 3:
› Make sure the MCI is detected from the device manager.
Resolution 4:
› Make sure the software configuration set in the software server is correct.
Please follow the following steps to configure RS485 connection for XP-SNET controller:
Resolution 1:
› Ensure the connection from the controller to the PC is correct.
- See AA-00334 to check your wiring connection.
- Make sure the MCI is connected to a power supply with 12Vdc, 3A and is working properly.
Resolution 2:
› Turn off the firewall to allow the communication between software and controller.
- Go to Control Panel › System and Security › Windows Firewall › Turn Windows Firewall on or off.
Resolution 3:
› Ensure that the Comm Port No where the MCI is connected is available and shown in the PC’s Device Manager.
- Run Windows Device Manager. Right-click at My Computer › Select "Manage".
- Computer Management Window will pop out. Select "Device Manager" › Select "Ports (COM & LPT)".
Resolution 4:
› Make sure the software configuration set in software server is correct.
Login to xPortal Server and configure server setup accordingly.
A. Connection Setup
- Add new connection.
- Open Connection Setup. (Go to Server Admin › Connection Setup)
- Make sure the Comm No selected is similar to the MCI COM No connected.
- Click OK to confirm and save the settings.
» See AA-00449 to set the Speed/ Baud Rate Setting.
B. Controller Setup
- Add new controller.
- Open Controller Setup. (Go to Server Admin › System Device Setup › Controller)
- Make sure the Connection, Unit No, Model No and the Network Type is correct.
- See AA-00332 to configure the Unit No for controller.
- Make sure the Network Type selected is Direct Serial Port.
- Click OK to confirm and save the settings.
C. Door Setup
- Add new door. (Including Entry and Exit for each door)
- Open Door Setup. (Go to Server Admin › System Device Setup › Door)
- Make sure the Unit No is correctly selected. See AA-00332 to learn how to set the Unit No for reader.
- Click OK to confirm and save the settings.
If directly connect to (CON32 as entry, CON33 as exit):
If connected to MK800:
D. Device List
- The software will be reloaded after saving each setup. Observe the Device List.
- The controller and door status should already "Up".
You have completed the setup at xPortal Server.