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Already installed new token type and one fingerprint template, but after scan the installed fingerprint, it shows wrong token type
Author: Microengine Views: 23533 Created: 27-03-2015 02:42 PM 0 Rating/ Voters

This article contains steps to fix the problem of XP-GTR where error message "Wrong Token Type" was shown upon scan the fingerprint.

Applies To:

  • XP-GT1200L/ XP-GT3200L
  • XP-GT1200LABX/ XP-GT3200LABX
  • XP-GT3200LE
  • XP-GT3200LCPX
  • XP-GT500LE
  • Software xPortal2005 v1.2 and above
  • Software xPortal2007
  • Software xPortalNet
  • Software xPortal3000     
 Problem
 

› Cannot access door using finger print.          

         
 Symptoms
 
 LCD Display shows "Wrong Token Type!" after scan finger print.

         
 Cause (optional)
 
 1:N Operation settings is not selected during adding staff record. 

         
 Resolution Summary
 

Re-install the staff record and enabled the 1:N operation settings.

» 1:N is configured once only and cannot be changed after saved.

  1. If add Staff at Controller, see AA-00314 to add new staff at controller.
  2. You may select your preferred token type/ user type.
  3. Make sure to allow 1:N Operation for this user by select [YES].
  4. If add Staff at SoftwareSee AA-00279 to add new staff at software.  
  5. Make sure to allow 1:N Operation for this user by Tick at the checkbox.
     
Custom Fields
  • Summary: This article contains steps to fix the problem of XP-GTR where error message "Wrong Token Type" was shown upon scan the fingerprint.
  • Search Tags: cannot access door using fingerprints, fingerprints not detected, wrong token type, add card
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