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How to use the Restore Transaction Tool in xPortal3000 Server Configuration Manager?
Author: Microengine Views: 6185 Created: 11-03-2015 05:49 PM 0 Rating/ Voters

This article contains steps to use the Restore Transaction Tool in xPortal3000 Server Configuration Manager. This tool helps user to restore any missing transaction according to the date selected.

Applies To:

  • Software xPortal3000 
 Problem
 

› Missing transaction.        

         
 Symptoms
 

 After generate report, some transactions are missing. 

         
 Cause (optional)
 

 Transaction yet to be loaded from the controller into software.
 Software is not running every day. 

         
 Resolution Summary
 

 Perform restore trans log. 

         
 Resolution
 

Please complete the following steps to restore transaction:

  1. Make sure you have already exit the Client software.
  2. Open xPortal3000 Server Configuration Manager and stop the Service as shown below:

  3. Go to Utilities tab as shown below:

  4. Click on the Restore Transaction Tool button. The following windows will be shown:


  5. At the Restore Transaction Tool menu:

    1. Make sure the TransLog Folder location is correct.
    2. Select the Restore Transaction From date and Restore Transaction To date that you prefer the transaction to be restored.
    3. Click Start button to start restore the Trans Log.


  6. During restoring transaction, you should see the progress of the restoration from the processing bar at the bottom of the windows. 
  7. Please wait until the restoration finish.


  8. When the restoration is finish, there should be summary of the restoration shown above the processing bar.


  9. Please make sure there is no errors after the restoration process finished. 
  10. Run the xPortal3000 Service and login to Client software.
  11. Verify the transaction that have been restored by open the Transaction Report or rebuild Daily Attendance from Reporting menu.
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  • Summary: This article contains steps to use the Restore Transaction Tool in xPortal3000 Server Configuration Manager. This tool helps user to restore any missing transaction according to the date selected.
  • Search Tags: restore transaction tool, xportal3000 server configuration manager, restore, missing transaction
Comments 1
  • [Yip]: Error Running xPortal3000 11-04-2017 06:00 PM #

    I am using xPortal3000, it was having issue yesterday/today, it was shown system running but connection mapping shown otherwise, I had tried restore log but until latest log have error message on log. Kindly have your urgent assistance. TQ

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