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Why the real time export for attendance is not working?
Author: Microengine Views: 11756 Created: 28-01-2015 04:25 PM 0 Rating/ Voters

This article contains steps to fix the problem Real-Time Export is not working properly.

Applies To:

  • Software xPortal2005
  • Software xPortal2007
  • Software xPortalNet
  • Software xPortal3000     
 Problem
 

› Real time export is not working.
 Real time export for attendance is not exporting.
 Real time export for attendance is stop exporting.  

       
 Symptoms
 

 No real time transaction report is generated in the export transaction destination folder/ path directory.
 Unable to find the real time export transaction report in export transaction destination folder.
 Transactions exported are stop exporting at export transaction destination folder.

         
 Cause (optional)
 

 Real time export is not activated.
 Controller down.
 No access at current time.
 No current transaction shown in the software - transaction report in specific time.

         
 Resolution Summary
 

 Make sure the real time export setting is activated.
 Make sure the controller status shown from the Device List is always "Up".
 Make sure software is always running to capture all attendance.

         
 Resolution
 

Please follow steps below to configure real time export correctly.

  1. Login to xPortal Server. 
  2. Open Export Transaction. (Go to Transaction › Export Transaction)
  3. Make sure the real time export is activated.

  4. Make sure the controller status shown at the xPortal Software from the Device List is always "Up".
  5. Make sure software is always running to capture transaction according to the Transaction Type selected.
    • Attendance Transaction (only Valid Entry/ Valid Exit) 
      • Transaction exported is based on "Valid Entry" or "Valid Exit" transactions only.
      • Transaction will stop exported when no more "Valid Entry" or "Valid Exit" transaction pull back from the controller to the software.

    • All Transactions
      • Transaction exported is based on all transactions pull back from the controller to the software.
Custom Fields
  • Summary: This article contains steps to fix the problem Real-Time Export is not working properly.
  • Search Tags: real-time export, not exporting, not working, stop exporting
Comments 7
  • [leong]: Real time rebuild database error 11-01-2018 10:14 AM #

    My server restarted when it rebuilding the attendant. then it cannot auto-generate attendant report again. what can i do?
    Error:
    Err frm server.Err Typr= ArgumentException;Err Message = Index was out of range. Must be non-negative and less than the side of the collection.
    Parameter name: index;Err Source =mscorlib
    ***CMDSTR*** clsScheduleRebuild.ProcessFile()

  • [Microengine ]: Re: Real time rebuild database error 19-01-2018 10:20 AM#

    Hi Leong,

    This is database-related issue and it is difficult for us to guide you the solution from here. Our Technical Support team will reach you through email as soon as possible and will help you to troubleshooting the problem.

    Thanks

  • [hairee]: Real time export not working 12-10-2017 11:40 PM #

    I can manually export the time attendence report to the destination folder , but cannot export using auto transfer (real time export)

    I really appreciate if you could help me to solve this issue...

  • [Microengine ]: Re: Real time export not working 16-10-2017 10:34 AM#

    Hi Hairee,

    Please make sure you have activated the Real-Time Export Transaction settings. The report will be auto-exported according to the settings you have saved.

    Note: Please ensure the controller is always "Up".

    Thanks

  • [Eileen]: Real Time Export and Transaction Report not working. 25-01-2017 10:56 AM #

    Hi, I'm trying to use Real Time Export but failed. It work fine before. And I also can't do transaction report. ( Reporting-Transaction Report). The staff attendance record still show in latest event list. Any ideas on how to solve this?

  • [Microengine ]: Re: Real Time Export and Transaction Report not working. 31-01-2017 02:12 PM#

    Hi Eileen,

    1. Is the Real-Time Export settings activated?
    Please be reminded that transaction will stop exporting when no more "Valid Entry" or "Valid Exit" transaction pull back from the controller to the software if you choose Transaction Type: "Attendance Transaction (only Valid Entry/ Valid Exit)".

    2. Is there any error message shown when retrieving Transaction Reporting?

    If you could elaborate more of your problem that would suffice us to help you.

    Thanks

  • [Eileen]: Real time export not working 24-01-2017 03:12 PM #

    Hi, I've tried the steps above. It's still not working. Any idea how to solve it?

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