Knowledge Base

› Enter Auto PIN number but cannot access the door.       

Symptom 1:
› Get "Invalid PIN Access" transaction at the software when enter Auto PIN number at the reader.

Symptom 2:
› "Invalid Pin!" shown at the Plato reader’s LCD screen after enter correct Auto PIN number.

Symptom 3:
› Door is not release after enter correct Auto PIN number.         

For Symptom 1, 2 & 3:
› Incorrect Auto PIN number was entered. 
› Auto PIN number was not installed at the software database.
› Auto PIN number was not downloaded to the controller during the installation.

For Symptom 3:
› No communication between controller and reader.         

For Symptom 1 & 2:
› Make sure the Auto PIN number has been installed at the xPortal Client software.
› Make sure the Auto PIN number is downloaded to the controller during the installation.

For Symptom 3:
› Make sure the reader is properly connected to the controller.
› Make sure the controller is connected to the software and communication is up.        

Perform steps below to solve the problems.
Pre-requisite: Make sure the controller is connected with the keypad reader (Plato P80K/ P80KL)

Resolution for Symptom 1 & 2:

Please install the Auto PIN number. Follow steps below:

1. Login to xPortal Client software. 
2. Make sure your controller is up before you proceed.
3. Open Controller. ^{(Go to: Data Setup » System Setting » Controller » Modify)}
4. Enter the Auto PIN number. You have 10 available slots for Auto PIN.
   
   


5. Click OK to confirm and save the changes.
6. Enter the newly added Auto PIN at the keypad reader and you may access the door. (Eg: Enter 2546)
7. "Valid PIN Access" transaction will be shown.
   
   
   
1. There are 10 slots ID No which is reserved for Auto PIN number. 
2. You will not see your Auto PIN number from the transaction list when access the door.
3. This transaction only applicable to XP-M1000i and XP-M2000i controller. 
4. The other controller whcih support this feature will get "FFFFFF" transaction as shown below.