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"Invalid PIN Access"/ "Invalid PIN!" after enter Auto PIN number
Author: Microengine Views: 21721 Created: 20-11-2014 06:08 PM 0 Rating/ Voters

This article contains steps to solve the problems when using Auto PIN number.

Auto PIN: 
Authorized PIN is a 4-digit number that is used to access a door when there is keypad reader installed. Anyone set of the Auto PIN can be used to access a door. Auto PIN Operation Mode allows user to access a door without the needs to use card. 

Applies To:

  • XP-M1000i
  • XP-M2000i
  • Plato P80K/ P80KL
  • Software xPortal2005 v1.3
  • Software xPortalNet
  • Software xPortal3000   
 Problem
 

› Enter Auto PIN number but cannot access the door.       

 Symptoms
 

Symptom 1:
› Get "Invalid PIN Access" transaction at the software when enter Auto PIN number at the reader.

Symptom 2:
› "Invalid Pin!" shown at the Plato reader’s LCD screen after enter correct Auto PIN number.

Symptom 3:
› Door is not release after enter correct Auto PIN number.
         

 Cause (optional)
 

For Symptom 1, 2 & 3:
› Incorrect Auto PIN number was entered. 
Auto PIN number was not installed at the software database.
› Auto PIN number was not downloaded to the controller during the installation.

For Symptom 3:
› No communication between controller and reader.   
     

 Resolution Summary
 

For Symptom 1 & 2:
› Make sure the Auto PIN number has been installed at the xPortal Client software.
› Make sure the Auto PIN number is downloaded to the controller during the installation.

For Symptom 3:
› Make sure the reader is properly connected to the controller.
› Make sure the controller is connected to the software and communication is up.        

 Resolution
 

Perform steps below to solve the problems.
Pre-requisite: Make sure the controller is connected with the keypad reader (Plato P80K/ P80KL)

Resolution for Symptom 1 & 2:

Please install the Auto PIN number. Follow steps below:

  1. Login to xPortal Client software. 
  2. Make sure your controller is up before you proceed.
  3. Open Controller(Go to: Data Setup » System Setting » Controller » Modify)
  4. Enter the Auto PIN number. You have 10 available slots for Auto PIN.


  5. Click OK to confirm and save the changes.
  6. Enter the newly added Auto PIN at the keypad reader and you may access the door. (Eg: Enter 2546)
  7. "Valid PIN Access" transaction will be shown.


    1. There are 10 slots ID No which is reserved for Auto PIN number. 
    2. You will not see your Auto PIN number from the transaction list when access the door.
    3. This transaction only applicable to XP-M1000i and XP-M2000i controller. 
    4. The other controller whcih support this feature will get "FFFFFF" transaction as shown below.




Resolution for Symptom 3:

  1. Please make sure the reader is properly connected to the controller.
  2. See following article for the correct wiring connection diagram:
     
    1. Wiring connection diagram for XP-M1000i
    2. Wiring connection diagram for XP-M2000i

  3. If the connection from controller to software is down, please see the following article:
    1. How to configure network setting for XP-M1000i controller?
    2. How to configure network setting for XP-M2000i controller?
Custom Fields
  • Summary: AutoPIN Operation Mode allows user to access a door by supplying a valid four-digit AutoPIN without the needs to use card. This article contains steps to solve the problems when using Auto PIN number.
  • Search Tags: autoPIN, xp-m1000x, operation mode
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